Skip to content
©2026 Alify® — Independent digital agency Loading experience

A L I F Y

Websites · Brands · Growth

000%
Design — Build — Optimise Karachi · Working worldwide
ALIFY
Start a project
hello@alify.agency
USA · Canada · Europe · Australia

Get a Free Quote

Case study — Accounting Firm

# Ledgerly: the build that paid for itself.

Ledgerly came to us as accounting firm operators in Sydney, Australia with a problem that was costing them weekly. The program below is what moved their headline number: Tax season headcount flat.

Fig. 01 — Practice Automation Sydney, Australia

Client
  Ledgerly
Year
  2024
Industry
  Accounting Firm
Location
  Sydney, Australia

01

The challenge

Support and operations ran on tribal knowledge: the answer to any question lived in someone's sent folder or somebody's memory. Onboarding new staff took months of shadowing.

Growth made it worse linearly — more customers, more questions, same library of zero documented answers.

02

The approach

Data hygiene came before any bot: field standards, required properties, one naming convention —two days of unglamorous work that made every subsequent automation trustworthy.

Then the leverage sequence: intake and routing automation, response-time workflows, reporting pipelines — each baselined before and measured after in the hours it returned.

The stack consolidated: fewer tools, documented data terms, and integrations that degrade loudly instead of failing silently.

- Lead response-time automation with human checkpoints
- RAG assistant scoped to company documents with citations
- Team training and quarterly kill-review cadence
- Documented workflows with owners, runbooks and failure alerts

03

The results

R—01 -81% Manual order entry
R—02 0 Silent workflow failures in Q1
R—03 3.2x Items processed per person
R—04 7 days Pilot-to-production median

> We hired nobody this year and the team is less busy than last year. That sentence was impossible before this project.Hannah Brooks — Founder, Ledgerly

04

The gallery

Next case study Hirelane
→

Start a project

## Your metric. Our move.

Fixed quotes in 48 hours. Senior team only. Zero hand-offs between disciplines.

Get a Free Quote See the proof

Cookies, minus the crumbs. We use essential cookies to run this site and optional analytics cookies to improve it — analytics only load after you accept. See our Cookie Policy.

Before you close the tab

## Leaving without a plan?

“Most agencies sell hours. We sell outcomes — and we’ll prove it in a free 20-minute teardown of your current website.”

- Free homepage & site-speed audit
- Three quick wins you can ship this month
- A fixed-price roadmap — zero obligation

Book my free audit Just say hi

Free framework — instant download

## The 90-Day Growth Framework

The exact playbook we use with clients across four continents: audit, quick wins, compounding channels, automation. Get it free in your inbox.

Email address

No spam. One email a month, unsubscribe anytime.

ALIFY Assist Online · replies in minutes
Type your message